In person in Sylacauga · Telehealth across Alabama(256) 626-8095

Getting started

Let’s take the
first step together.

It’s okay to have questions. Tell us your preferences below to prepare an email to Caroline, or call our office to learn what comes next.

A first step, at your pace

Request an appointment.

Choose a therapist, add your phone number, and tell us which type of visit you prefer. Then open your email draft and send it to Caroline. Requests to see Caroline are for her waiting list only.

You can also email or call (256) 626-8095.

What happens next?

Our office will follow up about availability, your preferred visit type, and payment details. Your appointment is confirmed once it is arranged with our office. For Caroline or Jalynn’s Medicaid option, we will follow up about your waiting-list request.

Call our office

(256) 626-8095

Find us

13 Western Avenue
Sylacauga, AL 35150

Get directions (opens map)

Office hours

Monday–Friday
9 a.m.–5 p.m.

Sylacauga Counseling Services sign at 13 Western Avenue, showing the office phone number, 256-626-8095

In the heart of Sylacauga

A familiar place.
A warm welcome.

Look for our Sylacauga Counseling Services sign at 13 Western Avenue in downtown Sylacauga. If you have questions about finding us or preparing for your visit, please give us a call.

Call our office

A few common questions

Before you begin.

How do I make an appointment?

Use our appointment request to choose a therapist, enter your phone number, and select a visit type. Select “Open appointment email,” then review and send the draft from your email app. For Caroline, the button opens a waiting-list request. For Jalynn, choose a private-pay appointment, including marriage counseling, or the Medicaid waiting list for after credentialing approval. You can also call (256) 626-8095 during office hours. Your appointment is confirmed when arranged with our office.

What if I’m not sure which therapist to choose?

Caroline and South work primarily with adults. Caroline is accepting waiting-list requests only. Terri works with children, teens, and adults. Jalynn offers private-pay counseling and marriage counseling. Her Medicaid credentialing for children and adolescents up to age 21 is pending. If you are seeking marriage counseling, ask our office which therapist is a good fit.

What should I expect at the first appointment?

The first visit is a chance to begin getting to know your therapist, talk about what brings you to counseling, and ask questions. You do not need to have everything figured out. Our office can explain any paperwork to complete ahead of time.

Do you offer telehealth throughout Alabama?

Yes. Our therapists are licensed in Alabama. We offer telehealth for clients located throughout the state, as well as in-person counseling at our Sylacauga office. Let our office know which type of visit you prefer when requesting an appointment.

Is Christian counseling available?

Yes. We have therapists who specialize in Christian counseling, and this approach is available upon request. We respect every client’s beliefs, including those who do not follow a faith tradition. You can tell our office if you would like faith to be part of your counseling.

What should I ask my insurance company?

Ask whether your plan covers outpatient counseling with the specific therapist you will see, whether a deductible applies, and what you may owe for each visit. You can also ask our office about payment questions before scheduling.